Shipping policy

At THAW APPAREL, we are committed to providing our customers with an efficient shopping experience. To ensure transparency and clarity regarding our shipping process, please review our shipping policy below:

1. Pre-Made Orders:

  • All pre-made orders will be shipped using USPS, a trusted and reliable carrier.
  • Estimated delivery time for pre-made orders is 2-5 business days, starting from the date of purchase.
  • All pre-made orders will be processed and packaged on the next business day following your order confirmation.
  • Please note that delivery times may vary based on your location and any unforeseen circumstances that may affect shipping carriers.
  • Orders are not processed or shipped on weekends or public holidays.

2. Pre-Orders:

  • For pre-orders, all items will be shipped in the 3-5 weeks which will include production and shipping of all items.
  • We appreciate your patience and understanding as we work diligently to ensure your pre-ordered items are delivered to you promptly once they become available.
  • Orders are not processed or shipped on weekends or public holidays.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on your order total and the chosen shipping method.
  • We may offer free shipping promotions from time to time, so please keep an eye out for any ongoing promotions on our website.

4. Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can use the provided tracking number to monitor the status and delivery progress of your order.

5. Address Accuracy:

  • It is the responsibility of the customer to provide accurate and complete shipping information at the time of order placement.
  • THAW APPAREL will not be responsible for any delays or issues arising from incorrect or incomplete shipping details.

 

It is important to notice that anything that happens to your package after it has been dropped off at USPS or UPS is not within our responsibility and not eligible for refund.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy:

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: Thawapparel@gmail.com